Privacy Policy

This Privacy Notice for Giglobby ("we", "us", or "our") describes how and why we collect, store, use, and share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at https://www.giglobby.com or any website of ours that links to this Privacy Notice
Download and use our mobile application (Giglobby), or any other application of ours that links to this Privacy Notice
Use Giglobby — a creator marketplace that connects brands with verified content creators for UGC (User-Generated Content) collaborations. Brands can discover creators and get the ads within the app and post campaign opportunities, send products, manage orders, review content, and process payments. Creators can receive campaign requests, create content, submit deliverables, and earn payments for completed work.
Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@giglobby.com.

1 WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

The personal information we collect may include:

Full name and username
Email address and phone number
Mailing address and billing address
Date of birth
Profile photos and social media profile links (optional)
Creator portfolio information and campaign-related content
Payment and payout information
Passwords and authentication data

Sensitive Information: We do not process sensitive personal information (such as racial/ethnic origin, sexual orientation, or religious beliefs).

Payment Data: We may collect data necessary to process payments, such as your payment instrument number and security code. Payments are processed through Razorpay and related payment service providers. You may review their privacy notice at https://razorpay.com/privacy/.

Social Media Login Data

We may provide the option to register using your Google account. If you choose to register this way, we will collect certain profile information as described in Section 5 below.

Information Automatically Collected

In Short: Some information is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This may include:

IP address and device identifiers
Browser type, version, and settings
Operating system and platform
Language preferences and referring URLs
Usage data (pages visited, features used, time spent)
Mobile device ID, model, manufacturer, and carrier information

This information is primarily used to maintain security, improve Services, and for internal analytics.

Application Data

If you use our mobile application, we may request access to:

Camera and storage (for content creation and upload)
Microphone (for video content)
Push notifications (for account updates and campaign alerts)

You may manage these permissions at any time through your device settings. We also collect standard mobile device and operating system information for troubleshooting and analytics purposes.

Google API

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

2 HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services; to communicate with you; for security and fraud prevention; and to comply with law.

We process your personal information for the following purposes:

To facilitate account creation, authentication, and management
To deliver and facilitate the services you request
To respond to your inquiries and provide customer support
To send administrative information (policy updates, service changes)
To fulfil and manage orders, payments, and campaign transactions
To enable user-to-user communications on the platform
To request feedback about your experience
To send marketing and promotional communications (with your consent; you may opt out at any time)
To protect the security of our Services and prevent fraud
To evaluate and improve our Services, products, and marketing
To identify usage trends and improve the user experience
To comply with applicable legal obligations

In Short: We may share information in specific situations and with specific third parties.

We may share your personal data with third-party vendors, service providers, and agents who perform services on our behalf. All such parties are contractually bound to protect your data and may not use it for any other purpose.

The categories of third parties we share data with include:

Google Account, Google Sign-In, and Google Cloud Platform — Authentication and cloud infrastructure
Firebase (Authentication, Hosting, Cloud Firestore, Cloud Storage, Crashlytics) — App infrastructure and performance monitoring
Razorpay Payment Gateway — Payment processing and billing
Resend and MSG91 — User communications
Google Analytics for Firebase — Usage analytics
Facebook Advertising, Instagram Advertising, LinkedIn Advertising — Marketing and promotions
NimbusPost — Shipping and logistics
Vercel — Website hosting

We may also share your information in these situations:

Business Transfers: In connection with any merger, acquisition, or sale of company assets.
Business Partners: To offer you certain products, services, or promotions.
Other Users: Content you post or share publicly on the platform may be visible to other users and third parties.

4 DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and similar tracking technologies to collect and store information.

We use cookies and similar technologies (web beacons, pixels) to maintain security, save preferences, fix bugs, and support basic site functionality. We also permit third-party service providers to use tracking technologies for analytics and advertising.

Google Analytics: We use Google Analytics to track and analyse use of our Services. To opt out of Google Analytics tracking, visit https://tools.google.com/dlpage/gaoptout.

For full details on cookies and how to refuse them, please refer to our Cookie Notice (available on our website).

In Short: If you register using a social media account, we receive certain profile information from that provider.

Where you register or log in using Google, we will receive profile information from that provider. This typically includes your name, email address, and profile picture. We use this information only for the purposes described in this Privacy Notice.

We do not control how third-party social media providers use your data. We recommend reviewing their privacy notices to understand their practices.

6 HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We retain your information for as long as necessary to fulfil the purposes in this Notice, or as required by law.

We keep your personal information only for as long as your account is active or as needed to provide you services, unless a longer retention period is required by law (such as for tax, accounting, or legal compliance).

Upon account deletion, we will deactivate your account and delete your personal data from active databases. We may retain limited information where necessary to prevent fraud, resolve disputes, enforce our terms, or comply with legal obligations.

Data stored in backup archives will be securely isolated and deleted as soon as technically feasible.

7 HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We implement appropriate technical and organisational security measures to protect your personal information.

We have implemented reasonable technical and organisational security measures to protect your personal data, including encrypted data transmission and secure storage infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure.

While we strive to protect your personal information, we cannot guarantee that unauthorised third parties will never be able to defeat our security measures. You use our Services at your own risk and should only access them from secure environments.

8 WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your location, you may have rights regarding your personal information.

You may have the following rights, subject to applicable law:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data (subject to legal retention requirements).
Withdraw Consent: Withdraw consent to processing at any time, where we rely on your consent as the legal basis.
Opt Out of Marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us.

To exercise any of these rights, you may contact us at support@giglobby.com or submit a Data Subject Access Request through the link on our website.

Account Deletion: Brand users can delete their account via Profile > Privacy & Security > Delete Account. Creator users can delete via Profile > Account & Security > Delete Account. Alternatively, contact us at support@giglobby.com for assistance.

Cookies: You may set your browser to refuse cookies. Note that doing so may affect certain features of our Services.

9 RIGHTS UNDER INDIA'S DIGITAL PERSONAL DATA PROTECTION ACT (DPDPA) 2023

As Giglobby operates in India, we are committed to compliance with the Digital Personal Data Protection Act, 2023 (DPDPA). As a Data Principal (i.e., a user of our Services), you have the following rights under the DPDPA:

Right to Access: Obtain a summary of your personal data being processed and the purposes of processing.
Right to Correction and Erasure: Request correction of inaccurate data and erasure of data no longer required for the purpose it was collected.
Right to Grievance Redressal: Have your grievances addressed by our Grievance Officer within the timelines specified by law.
Right to Nominate: Nominate another individual to exercise your rights in the event of your death or incapacity.

We process your personal data on the basis of your consent and/or for legitimate purposes under the DPDPA. You may withdraw consent at any time; however, this will not affect the lawfulness of processing carried out prior to withdrawal.

10 GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of the Grievance Officer are as follows:

Name: GigLobby Grievance Officer

Designation: Support Team

Company: Giglobby

Address: Ward no 20, radha bag colony, near gaytri mandir, Chomu ,Jaipur – 303702, Rajasthan

Email: support@giglobby.com

The Grievance Officer can be contacted for any complaints or concerns regarding the processing of your personal data. Grievances will be acknowledged within 48 hours and resolved within 30 days of receipt.

11 CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. As no uniform technology standard for recognising DNT signals has been finalised, we do not currently respond to DNT browser signals. If an industry standard is adopted that we are required to follow, we will update this Privacy Notice accordingly.

12 DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated date at the top of this document. If we make material changes, we will notify you by posting a prominent notice within our app or by sending you a direct notification. We encourage you to review this Privacy Notice periodically.

13 HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this Privacy Notice, you may contact us by:

Email: support@giglobby.com

Website: https://www.giglobby.com

Postal Address:

Giglobby

Ward no 20, radha bag colony, near gaytri mandir,chomu

Jaipur, Rajasthan 303702

India

14 HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to, correction of, or deletion of the personal information we have collected from you. You may also have the right to withdraw your consent to our processing of your personal data.

To exercise these rights:

Log in to your account and update your information directly in the app settings.
Submit a Data Subject Access Request by contacting us at support@giglobby.com.
For account deletion, follow the steps in Section 8 above.

We will respond to verified requests within the timeframes required by applicable law.

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