Refund Policy

Quick Reference Summary

1. Overview

GigLobby is a creator marketplace connecting Brands and Creators for UGC collaborations. All payments on the platform are subject to this Policy and processed in Indian Rupees (INR). This Policy must be read alongside GigLobby's Terms of Service and Privacy Policy. GigLobby reserves the right to update this Policy at any time; material changes will be communicated via in-app notification or email.

2. Order Cancellation

GigLobby does not provide an in-app cancellation feature. Once placed, orders cannot be cancelled through the platform regardless of order type. Physical and barter orders are bound to the shipping flow from the moment of placement; digital orders are similarly non-cancellable once placed.

For exceptional circumstances, contact support@giglobby.com. Cancellation remains at GigLobby's sole discretion and is not guaranteed.

3. Creator Non-Performance

A Brand may request a refund within 7 days of the missed deadline if:

• The Creator fails to deliver agreed content within the applicable delivery timeline.
• The Creator abandons the order or refuses to complete deliverables without a valid reason accepted by GigLobby.

GigLobby will review the circumstances and may issue a full or partial refund where appropriate.

4. Revisions

Revisions are a standard in-app feature, separate from the dispute and refund process. After a Creator submits content, the Brand has a 24-hour window to click the in-app 'Request Revision' button. Revision entitlement is determined by the Brand's purchased package:

A revision round means one complete set of instructions submitted together. Revisions are for refining delivered content — not for changing the original campaign brief. Additional revisions beyond the package limit require mutual agreement between Brand and Creator on the platform.

5. Disputes and Auto-Completion

A dispute is a formal escalation separate from the revision process and should only be raised where content is materially incomplete, fraudulent, or substantially inconsistent with the agreed brief in a way that cannot be resolved through revision.

Both revision requests and disputes must be raised within the 24-hour window after a Creator marks content as submitted. If the Brand takes no action within 24 hours, the order is automatically completed and payment is automatically released to the Creator — constituting acceptance of the delivered content. No refund or revision rights exist after auto-completion except in cases of fraud, unauthorised transaction, or platform error.

Upon receiving a timely dispute, GigLobby may:

• Issue a full or partial refund where content is found to be materially deficient.
• Issue a credit to the Brand's GigLobby account.
• Allow the Creator to retain payment where the content meets the agreed brief and the Brand's objection is deemed unreasonable.

GigLobby's determination following a dispute review is final and binding on both parties.

6. Partial Delivery

Each submitted deliverable enters its own 24-hour review window. The Brand must act on each deliverable before its window expires. For undelivered portions, the Brand may request a refund within 7 days of the missed deadline. GigLobby may issue a pro-rated refund, allow the Creator additional time to complete remaining deliverables, or release payment only for accepted or auto-completed deliverables.

7. Product Shipment

Where a campaign requires a product to be sent to a Creator, GigLobby arranges shipment through its logistics partner NimbusPost. The Brand pays applicable shipping charges at the time of order placement.

• If GigLobby cannot arrange shipment due to a platform or logistics error, the Brand will receive a full refund of campaign and shipping fees. The Creator is protected from non-payment in such cases.
• If a product is lost, damaged, or stolen in transit, GigLobby will raise a claim with NimbusPost on the Brand's behalf. Any compensation recovered will be passed to the Brand. Transit loss does not automatically entitle the Brand to a refund of the campaign fee.
• If a product arrives damaged or unusable, the Creator must notify GigLobby within 24 hours of receipt with photographic evidence. GigLobby may extend the timeline, arrange a replacement, or cancel the order with a full refund. GigLobby's determination is final.

7.1 Product Returns

Where a campaign requires the Creator to return a product to the Brand, the following apply:

• The Creator's earnings remain locked until the return shipment has been handed to the courier and a valid return tracking number is confirmed on the platform.
• If the Creator fails to return the product within the required timeframe, GigLobby may withhold, reverse, or offset the Creator's campaign earnings to compensate the Brand. If the product value exceeds available earnings, GigLobby may take further action permitted under the Terms of Service.
• GigLobby is not responsible for disputes arising solely from product return obligations between Brands and Creators beyond the measures set out in this section.

Return shipping is arranged by GigLobby through NimbusPost. Applicable return shipping charges will be communicated at the time the return is initiated.

8. Platform Errors and Fraud

GigLobby may issue refunds, reverse transactions, withhold payouts, or take corrective action in cases of: fraud or misrepresentation by either party; chargebacks; technical platform errors causing incorrect or duplicate charges; unauthorised transactions; or material violations of GigLobby's Terms of Service. Affected users will be notified as soon as reasonably practicable.

Chargebacks determined to be frivolous, fraudulent, or submitted in bad faith may result in account suspension, withholding of payouts, recovery of the disputed amount, permanent account termination, or other enforcement measures at GigLobby's discretion. GigLobby reserves the right to contest unwarranted chargebacks and submit relevant transaction evidence to the applicable payment provider.

9. Refund Processing

Approved refunds are processed to the original payment method within 7–10 business days of GigLobby's final decision, subject to processing timelines of the relevant payment provider. All refunds are in INR. GigLobby is not responsible for currency conversion costs, foreign exchange losses, or payment gateway charges.

10. Raising a Dispute or Refund Request

To raise a dispute or request a refund, act within the applicable timeframe in this Policy and either use the in-app dispute feature or contact support@giglobby.com with your Order ID, a description of the issue, and supporting evidence. GigLobby will acknowledge requests within 48 hours and aim to resolve them within 10 business days.

GigLobby makes the final determination on all refund eligibility and dispute outcomes. Nothing in this Policy limits any statutory rights under the Consumer Protection Act, 2019 (India) or other applicable consumer protection law.

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